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08 Oct 08

Wells Fargo Applies Technology from KnowNow To Meet Major New Marketing Challenges

Wells Fargo Applies Technology from KnowNow To Meet Major New Marketing Challenges

Dave Holvey
SVP Enterprise Marketing

Wells Fargo
June 20, 2007

www.enterprise2conf.com/...ea04-holvey.pdf - Preview

wells fargo case studies enterprise 2.0 rss knowhow 2007 banks pdf banking 2.0 enterprise 2.0 conference

The state of Enterprise 2.0

  • However, increasing evidence abounds that Enterprise 2.0 adoption has begun in earnest with a typical example being Wells Fargo taking the plunge,
    having rolled out Enterprise 2.0 platforms to 160,000 workers. It has
    become clear that we’re moving out of the early pioneer phase to a
    broader acceptance phase. From the production side, a brand new analysis
    indicates that the business social software market will be nearly $1
    billion strong this year and over $3.3 billion by 2011. In these and
    other ways, such as the growing collection of success stories, Enterprise 2.0 has arrived.


    The big question for many of those on the fence now is: 1) Do we now
    have the right capabilities in terms of ready Enterprise 2.0 products?
    And 2) Do we generally understand how to apply them properly to obtain
    good returns on our investment in them? Knowing the answers to both
    questions will almost certainly tell us if we’re ready for mainstream
    adoption of adoption of Enterprise 2.0 any time soon.

    Did the original articulation of Enterprise 2.0 have the right focus
    and point us in the best direction? And has the conception of it
    evolved from this vision to reflect that which we’ve learned along the
    way? Going back again to our two questions that will inform us as to
    the state of Enterprise 2.0; what have learned from our
    experiences with the early platforms and initial rollouts of Enterprise
    2.0 and what does it teach us?

    The state of Enterprise 2.0 - Fall 2007


    Here is what appears to be what we’ve learned about Enterprise 2.0 up to this point in time:

    • Enterprise 2.0 Platforms: Blogs, Wikis, Social Networks, Online CommunitiesEnterprise 2.0 is going to happen in your organization with you or without you
    • Effective Enterprise 2.0 seems to involve more than just blogs and wikis
    • Enterprise 2.0 is more a state of mind than a product you can purchase
    • Most businesses still need to educate their workers on the techniques and best practices of Enterprise 2.0 and social media
    • The benefits of Enterprise 2.0 can be dramatic, but only builds steadily over time
    • Enterprise 2.0 doesn’t seem to put older IT systems out of business
    • Your organization will begin to change in new ways because of Enterprise 2.0. Be ready


    In the meantime, I’d like to try an experiment and extend the SLATES
    mnemonic a bit. My biggest issue in using it in its present form to
    communicate Enterprise 2.0 is that it doesn’t itself capture the social, emergent, and freeform
    aspects that we know are so essential and so I’ve added these. I know
    SLATES is supposed to be capability based but it also needs to convey
    the intended outcomes clearly, and social capability in particular is
    missing. Thus, I’ve used an anagram generator to create another
    (hopefully) pithy mnemonic, FLATNESSES, which itself captures yet
    another important aspect of Enterprise 2.0, its egalitarian nature.
    FLATNESSES is depicted in the diagram below containing these three key
    aspects added to SLATES as well as a fourth which I discuss below. I
    hope you find this a useful conception to discuss the vital elements of
    Enterprise 2.0 in your efforts and would love your feedback.

    FLATNESSES: A new, updated mnemonic for Enterprise 2.0



     
    - absolutesubzero on 2007-12-10
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