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NHS Confederation report building on their earlier report Making the Most of Quality Accounts. This report re-visits the concept of the circle of quality improvement and identifies how this process has been applied. Key findings are:
* A wide range of priorities and performance indicators are being used nationally under Darzi headings of Safety, Effectiveness and Patient Experience.
* Stakeholder Engagement is in its infancy, first year priorities have been set by boards and clinicians, the second round of quality accounts will see the implementation of stakeholder engagement.
* A large range of processes is being emplyed to embed quality throughout organisations e.g. Quality Baords, Subcommittees, Quality Review Panels, Monthly Monitoring of the Accounts, Ward to Board Reporting, Workforce development and Reward Schemes.
* Mental Health Trusts lead the way in stakeholder engagement and developing metrics and standards.
NHS Confederation report detailing how Patient and public engagement (PPE) must become integral to the operation of every NHS organisation.
The heart of the matter: patient and public engagement in today’s NHS asks questions about the future of PPE in an ever-changing NHS and sets out:
* what good engagement looks like
* the legal framework for PPE
* the importance of having a culture of engagement
* where the NHS has got to on PPE
* how Local Involvement Networks (LINKs), membership schemes and working with local government contribute to PPE.
"Official response to the consultation The Framework for Quality Accounts – a consultation on the proposals. It informs the regulation and DH toolkit for 2009–2010 Quality Accounts. Identifies responses on the:
1. Content of quality accounts;
2. Publication of Quality Accounts; and
3. Which organisations will be required to produce a Quality Account."
"Links the results of the 2007 acute inpatient and staff surveys using a series of statistical analyses intended to highlight the most important relationships between the two surveys. Key findings are:
* The more staff who have had health and safety training, the better the patient perceptions of greater conscientiousness and availability of staff.
* Organisations where staff have clear, planned goals are more likely to have patients who report positive experiences of communication; in particular around patients being involved in decisions on care/treatment, family members being able to speak to doctors, the medical information patients were given, and doctors acknowledging the presence of the patient directly when talking about their case with others.
* When employees are considering leaving their organisation, it is more likely that there are poor levels of communication with patients, particularly around medicine.
* Patient perceptions of staffing levels and the respect and dignity shown towards them are correlated to employee’s feelings of work pressure and staffing levels
* Prevalence of discrimination against staff is related to several areas of patient experience, particularly their perceptions of nursing staff.
* High levels of bullying, harassment and abuse against staff by outsiders relates to many negative patient experiences.
* Staff views on the confidentiality of patient information are mirrored by patient views of the privacy they are given."
"A MERSEYSIDE teenager has helped design a new state-of-the-art health centre.
Chris Browne, 15, from Kirkby, spotted a need for smooth wheelchair lanes at the entrance to health and social care buildings so wheelchair users can get in easier."
"SOUTHPORT and Ormskirk Hospital NHS Trust is seeking people’s views on a new strategy to engage patients and the public more effectively.
The strategy, which was recently approved by the board, commits the Trust to the continued involvement of patients, public, partners and staff in its future development."
"A NEW website has been launched to give Liverpool residents a say on the future of health and social care.
The site, http://www.liverpoollink.org.uk goes live tomorrow and will give visitors the opportunity to comment on services."
Update on work underway to develop new performance indicators for adult social care, and health and care partnerships. It sets out its context, recent progress, and asks for stakeholder support through comments and offers to pilot work.
"MORE than 2,000 people have signed a petition against plans for a new £7m city health centre.
Patients of Oak Vale Medical Centre, in Old Swan, say plans to move their surgery to new premises at Childwall Fiveways will make visiting their doctor a longer and harder journey."
"PATIENTS are being asked what they think about health care in Cumbria.
The Cumbria Partnership NHS Foundation Trust is taking part in a nation survey for people who used mental health services in Cumbria between July and September 2009. "
"MID Cheshire Hospitals NHS Foundation Trust is joining forces with Cheshire Police to keep local people informed about their services.
The two organisations are working together with a number of consultation events to gather views about service priorities, and to hear what people think about local services."
"YOUNG people are being asked to shape how healthcare for families is delivered across Cumbria.
Children’s and young people’s health services are currently being changed across Cumbria to make things easier for both children and families who need to access treatment."
"FOLLOWING recent letters on the subject of the Little Lever Health Centre, I think it is unlikely that the new centre will ever be built.
NHS Bolton, the Primary Care Trust, is currently struggling to balance the books. It is attempting to save £13 million and, as part of this, is rescheduling the remaining six health centres from completion in 2011 to 2015. "
"TRAFFORD General patients can now express what they think about the care they have received - at the touch of a button.
Trafford Healthcare NHS Trust, which runs the borough’s hospitals, has taken delivery of 10 patient experience trackers, hand held devices that patients can use to rate the service they have received. "
"THE public's views on the three initial designs put forward by bidders hoping to build Altrincham's new hospital have been published today in a report analysing responses to a consultation questionnaire. "
"A CANCER support group run by volunteers has resigned its membership of a hospital user group, claiming it was being “stifled” by health bosses.
Sally Lambert, chairman of the Barnoldswick and Earby Bosom Friends, said her group regretted its decision, but had considered its position over a long time. "
"A retired doctor is calling on health bosses to let people know what services will be introduced as they prepare to cut community hospital beds in West Cumbria.
Under its Closer to Home programme, to provide medical care nearer to where patients live, NHS Cumbria could more than halve the number of beds in some hospitals."
"Patients had their first chance to see plans for Carlisle’s new super surgery at an exhibition last night."
"A NEW council panel for older people got off to a rock ‘n’ roll start.
The organisation will scrutinise decision-making and make suggestions about services."
"NHS Central Lancashire has unveiled an 'ownership' initiative for its patients.
The primary care trust, which covers Chorley say the new initiative will allow it to engage differently with the public, patients and other stakeholders. "
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