Karl Wabst's Public Library

When I initially speak with clients about, or lecture on the need for a structured organizational change management (OCM) program, a common question is whether simply having a communication plan to broadcast news about the change is a good substitute.

ADKAR Communication Kotter Leadership Organizational Change

Compliance should not be an end in itself. There is much more that can be gained by understanding the spirit of the regulation! Consumer Privacy is really about Consumer Trust.

Customers who take the time to voice concerns over your company’s practices are likely sensitive to potential misuse of their data, interested in causing embarrassment or fishing for grounds for a lawsuit.

Privacy Beverly-Song Chevron Credit Card

Today's post provides an example of an organizational change being discussed in many firms contemplating the use of social media, and its evolution to social business in a global economy. Adoption of "social" introduces new risks and opportunities to US corporations. The likelihood of doing business

Change Corporate Security NIST ISO 27000

The article Dump Your Social Media Strategy; it's not Customer Service - Forbes made me wonder if companies are still missing the point of social as badly as R. Tarkoff, CEO of Lithium, would have us believe.<br />Anyone with a thousand or more employees will likely have over 170, mostly unmanaged, s

Business Leadership Lithium Social CRM Media strategy customer

Many of us here in the United States believe our personal privacy is a Constitutional right. In fact, the word Privacy was not included in the US Constitution or in the Bill of Rights as originally passed.<br /><br />The concept of privacy, or at least a few actions that relate to privacy were included in

Business Constitution Credit Law Privacy Responsibility Rights Trust

One of the things I notice while reading about privacy issues today is the lack of a definition of the term privacy. How can we make laws, regulations, and instantiate frameworks or intelligently discuss this privacy thing, if we cannot be sure we are talking about the same thing?<br />I thought explori

Constitution GAPP History Privacy Targeted Marketing Advertising

At a minimum, we need some sort of framework to act as a guide for protecting the privacy of various types of personally identifiable data that we generate, store or consume and share with others. <br />The following section introduces the Generally Accepted Privacy Principles (GAPP), developed by the A

GAPP Privacy Security principles

This post is one in a series on Privacy &amp; Security, and covers some of the intersections of these domains for those who are not practitioners with in-depth understanding of the associated disciplines.<br />Behavioral Targeting<br />The tracking of consumers as they surf the Web to deliver targeted a

Business FTC OMMA Privacy 'Self Regulation Targeted Marketing Advertising Trust

In my last post, Behavioral Targeting, I mentioned that I used a home-grown form of customer tracking when I worked on Wall Street. I explain a bit more about that in this post. I will describe more about the process in a second part to this post.<br />Early Adopters<br />The competition in the financial se

Mckay 66 10-K Asset Management Business Finance History Leadership Privacy Profile Regulation Social CRM Transparency Trust customer profiles

This post is one in a series on Privacy &amp; Security, and covers some of the intersections of these domains for those who are not practitioners with in-depth understanding of the associated disciplines.<br />History Points to Privacy's Future<br />Today's post explores the history of privacy a bit mor

Dr Suess Tokyo Rose Culture Future GAPP History IAPP ISACA Leadership Military Organizational Change Privacy Security Trust War

One of the things that always surprised me while working with corporate information over the years is the lack of a data classification program in the majority of firms. Working with many well-known corporations around the world, I get to see the inner-workings of how IT is practiced.<br /><br />One item I

Asset Management Business Change Leadership ISACA Organizational Change Privacy Security Trust

Last time I talked about the need for data classification. As noted, this process is one of the most fundamental and most often overlooked components of:<br /><br /> Information Privacy Programs<br /> Data Security Programs<br /> Business Continuity / Disaster Recovery Programs<br /><br />The classification process is one

Asset Management Change Economics Financial Leadership Privacy Trust

Paul Greenberg explains it this way in CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers "It is a revolution in how we communicate, not how we do business....We are now living in the era of the social customer.<br /><br />The traditional

social customer Greenberg CRM

Social, Social, Social! It seems everyone is talking about the need to adopt some flavor of Social to propel business forward. Unless you live under a very large rock, you are aware of the popularity of individual social media services. Many well-meaning companies are rushing forward to transform th

barriers social business adoption Culture Compliance Security

"Social behavior is not a new concept – it simply implies living and working in a community instead of being isolated. What’s new is the emergence of platforms to create a setting and values that are intrinsic to a community. Values such as: sharing of ideas and expertise in real-time, establish

social networking IBM Lotus culture transformation myth social

Last week I introduced the underlying concepts and premises for two theories of organizational change - from John Kotter and Black &amp; Gregersen-  based on the influence and value of individual commitment to new behaviors, practices and attitudes.<br /><br />To start off the week, I dive a bit deeper int

Change Leadership empowerment leadership

Today's post discusses the relationship between strategy, leadership, and vision, 3 processes normally associated with senior organizational members. The majority of employees in mid to large sized corporations spend their time in tactical pursuit of short-term goals set by managers. Rather than

Change Vision Strategy Leadership

“Strong data security policies and procedures are only as effective as the employees who implement them."

privacy security Breach data Risk

Ultimately, your first line of defense rests with your doctor, though, says Peel. To thwart breaches, pepper your doctor with questions. How will my data be transmitted? Will it be encrypted? For assistance, you can also download a question form at Patientprivacyrights.org.

privacy security Breach Risk health records thieves

Facebook is doing exactly what it should in light of recent allegations that its "like" functionality is possibly illegal when utilizing a minor's profile to spread an advertiser's message. The social media powerhouse is staying closed lip on the topic and lobbying child privacy laws in its own favor.

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