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Word of Mouth Can Rock Your Business
As a businessperson, there are probably many ways in which you try to promote your business (if you are not, you should be). You advertise in the local papers. You place unique, attractive signage outside of your store. You might even record a spot to use in a radio ad. If you have a really big advertising budget, you may even be able to do a local television commercial.
Still, even with all these marketing strategies, perhaps the most reliable way to advertise
is the oldest: by word of mouth. If someone hears about your company through a friend or associate, they trust that information (whether it’s good or bad) more than they trust what they see in ads. If one of your customers tells his friends that he had a great experience at your store, and was served well, his friends are much more likely to come to you for business.
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