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Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com
social architecture - an interesting concept. Lots of good tips but it's still early.
Go Big Always - Nike + Community = Leadership
Another case study pointing up community as a value delivery mechanism - this time Nike.
Community Managers and Managing Communities | Venture Chronicles
Interesting take on the issue of community management
Marketing in a Web 2.0 World: Community Building: Good, Bad, and Ugly
This kind of discussio nis going to take centre stage in the next year. We need take note.
Best Engaging Communities: Making it easier to comment on blogs
Good points about the engagement part of community building
Starbucks Gossip: Starbucks chairman warns of "the commoditization of the Starbucks experience"
If you're a coffee fiend and Starbucks is your place of choice to imbibe then this post is well worth the reading
Pistachio Consulting Inc. » Twitter is my Village
It's an interesting idea - worth reading
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