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Pegasystems Brings Social Media Collaboration to BPM Solution
"Pegasystems’ SmartBPM uses social media as an interactive and real-time collaborative environment to aid the planning and execution of business improvement projects. By extending is existing tools for ad hoc collaboration, SmartBPM makes it even easier for project teams to connect, add user-generated content, vote, and rank items associated with any given project. By reaching out to customers and clients, SmartBPM now allows critical real-time customer feedback into the process improvement process."
Hidden costs of unstructured processes
"Gartner defines unstructured processes as “work activities that are complex, nonroutine processes, predominantly
executed by an individual or group highly dependent on the interpretation and judgment of the humans doing
the work for their successful completion”, and notes that most business processes are made up of both structured and unstructured processes. Unstructured processes are costing organizations a lot of money in lost productivity, lack of compliance and other factors, and you can’t afford to ignore them. "
The social process | Web 2.0 and business process management
The social process
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17 June 2009 Pete Swabey
How social software is changing the way companies design and execute business processes
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“There is very little in the ERP technologies of today that wouldn’t be recognised by Henry Ford,” he says. “They are based around a very old-fashioned view of static business processes executed by people.”
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He also concedes that the view of a business process as a rigid sequence of events is one that does not suit human beings
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Enterprise 2.0 ‘Changes the Game’ for Business Process Management:
Introducing Enterprise 2.0 approaches may help shift the emphasis from business process re-engineering to business process re-energizing.
Pete Swabey has documented instances in which major companies started addressing critical business problems with enterprise 2.0 approaches. There is growing evidence that social software is changing the way companies design and execute business processes.
Social processes #e2open
The home page is dominated by the activity stream, which includes links to tasks, blog posts, documents and other systems that are relevant to this person’s work. It’s not just the usual social network stuff; it also includes information from enterprise systems such as ECM and BPM systems. There would be rules to set priorities on what’s in any given user’s activity stream.
Business Process Management and Enterprise 2.0
What I am saying is that some levels of BPM could help to improve the quality of the information and data on the platform. The processes involved should enable and not restrict people from editing and creating content. I believe it should be light weight and adaptable to any kind of content as well.
Want to look behind the scenes of the E2.0 SUMMIT? Processes and all …
For the “trusted” circle of experts feedback we can say that the biggest topic of the behind the scenes discussions was the dichotomy between orderly processes (read BPM) and the fuzzy world of Social Software (read Enterprise 2.0), how to deal with it, and basically how to tackle the topic at the conference. So while we all shared understanding a nice thread evolved that covered things like:
* How do we prevent that social software works out to be just another “silo” (”build a wiki, and they will come”)?
* How can we integrate social software into existing domains, usage arenas and task specific systems?
* What are the best ways to start with social software in the enterprise?
* How do we ensure that social software implementations turn out to be “complementary and integrative”? Is it a good idea to marry up SNS functionality with BPM software
Trends in the Living Networks: ERP: automating processes | Enterprise 2.0: enabling knowledge work
Les process s'appliquent aux taches répétitives, mais qu'en est il de celles, liées au knowledge working, qui ne le sont pas
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