rhyl macfarlane's Profile

Characteristics:

The process concentrates on how the benchmarking activities
contribute to three key aspects of organisational endeavour:
Strategic Management, Operational Improvement and Change Management.

Characteristics:




• Focus: a single process at a time.
  
  
• Partners: not chosen until after undertaking a thorough
  analysis of your own practices and performance.
  
  
• Form of comparison: whenever possible, by actually visiting
  the partners' places of business.
  
  
• Confidentiality: the identity of partners is known, and the
  exchange of information is protected by a code of ethics.

Disadvantages:




• If done correctly, takes more time than you think it should
  
  
  
• Can use significant staff resources.

Exactly what is Emotional Intelligence? The term encompasses the following five characteristics and abilities:





1. Self-awareness–knowing your emotions, recognizing feelings as they occur, and discriminating between them
   
2. Mood management–handling feelings so they’re relevant to the current situation and you react appropriately
   
3. Self-motivation–”gathering up” your feelings and directing yourself towards a goal, despite self-doubt, inertia, and impulsiveness
   
4. Empathy–recognizing feelings in others and tuning into their verbal and nonverbal cues
   
5. Managing relationships–handling interpersonal interaction, conflict resolution, and negotiations

The key

ingredients for this understanding are:

Confidence


Curiosity

Intentionality

Self-control


Relatedness


Capacity to communicate

Ability to cooperate