the the's Profile

The report shows, for instance, that
once a shopper has used live chat, more than 2/3rds will actively look
for websites that provide it as an option.

In fact, 58 percent of the entire sample said
that if a website offered live chat, that fact alone would positively
influence their decision to make a purchase.

77% of US Internet users who made an online purchase in the past six months would be interested in help from a real person before buying certain things on the Web.

Though a majority of online shoppers reported a desire for help at least some of the time, 82% of respondents said they had not been able to get that assistance in the past. And more than one-half of that group said it had affected their purchase decision negatively—at least some of the time.

live chat is a strategy for reducing shopping-cart abandonment which, from recent research conducted by www.marketingsherpa.com, averages 59.8 percent.

an online shopper who uses the live chat is 20 percent more likely to make a purchase than a customer who does not.

One study found that online shoppers who used live chat were more likely to make online purchases at least once a week (40%) than buyers who had never chatted (22%).

63% of respondents to another survey who had used Live Chat features said they were more likely to return to the site, and 62% said they were more likely to purchase from the site in future. 38% of survey respondents said they had made their purchase due to the chat session itself.

quickly share information with people interested in your company, gather real-time market
intelligence and feedback, and build relationships with customers, partners and other people who care about your company.

近日中にデータ記録の機能もリリース予定でした

MySpaceは落日を迎えようとしている

News Corpの採るべき最良の戦略は、MySpaceを自由にさせ、DeWolfeに存分に腕を振るわせることだろう。

digital footprints

Twitter, Blogs, LinkedIn, Facebook and YouTube

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