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New Research Shows Positive Impact of Live Chat Software on Internet Retailers' Sales | Reuters on 2009-09-12
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The report shows, for instance, that
once a shopper has used live chat, more than 2/3rds will actively look
for websites that provide it as an option. -
In fact, 58 percent of the entire sample said
that if a website offered live chat, that fact alone would positively
influence their decision to make a purchase. - 1 more annotations...
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Online Shoppers Want Human Helping Hand - eMarketer on 2009-09-12
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77% of US Internet users who made an online purchase in the past six months would be interested in help from a real person before buying certain things on the Web.
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Though a majority of online shoppers reported a desire for help at least some of the time, 82% of respondents said they had not been able to get that assistance in the past. And more than one-half of that group said it had affected their purchase decision negatively—at least some of the time.
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Gaining Insight Into Live Chat | Practical eCommerce on 2009-09-12
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live chat is a strategy for reducing shopping-cart abandonment which, from recent research conducted by www.marketingsherpa.com, averages 59.8 percent.
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an online shopper who uses the live chat is 20 percent more likely to make a purchase than a customer who does not.
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Live chat effectiveness survey | Marketing/Ecommerce Research on 2009-09-12
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One study found that online shoppers who used live chat were more likely to make online purchases at least once a week (40%) than buyers who had never chatted (22%).
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63% of respondents to another survey who had used Live Chat features said they were more likely to return to the site, and 62% said they were more likely to purchase from the site in future. 38% of survey respondents said they had made their purchase due to the chat session itself.
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Twitter 101 for Business — A Special Guide on 2009-07-28
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quickly share information with people interested in your company, gather real-time market
intelligence and feedback, and build relationships with customers, partners and other people who care about your company.
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オンライフのサービス終了とヨセミテの体制変更について « ヨセミテBlog on 2009-07-04
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近日中にデータ記録の機能もリリース予定でした
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MySpaceから優秀な人材が大量脱出―落日を予感? on 2009-06-07
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MySpaceは落日を迎えようとしている
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News Corpの採るべき最良の戦略は、MySpaceを自由にさせ、DeWolfeに存分に腕を振るわせることだろう。
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The Emerging World of Real-Time Cellphone Data on 2009-06-04
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digital footprints
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Social media marketing - Wikipedia, the free encyclopedia on 2009-06-03
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Twitter, Blogs, LinkedIn, Facebook and YouTube
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来年4月、すべての携帯電話にGPS:ニューストレンド on 2009-06-03
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対応端末から110番/118番/119番へ緊急通報した際に、通報者の位置情報をGPSで測位し、警察・消防・海上保安本部に自動通知する
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接続後数秒~数十秒で通報位置を特定
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