Christy Burnett's Profile

Rimini Street offers Oracle support at significantly discounted prices and plans
to add SAP services this year.

Yet Rimini and the handful of other third-party maintenance providers, including
NetCustomer and Spinnaker Management Group, are relatively small. Rimini, which
focuses mostly on PeopleSoft and JD Edwards apps, has fewer than 100 employees,
though Ravin says the company's finding plenty of independent consultants
seeking "safe harbor and a paycheck" as it looks to double its employee size
this year. He says revenue doubled in 2008 and predicts it'll approach $100
million in bookings this year. Rimini counts Pepsi America among its customers

For Oracle, that model is an up-front software license price, often negotiable,
with a 22% annual maintenance fee that's never negotiable. "We are sticklers on
that," Phillips says.

'There's no magic in [SaaS] costs. Someone has to pay for developers and
maintenance.'