Bertrand Duperrin's Profile

To tackle the challenges of ECM, we need to create an vision and strategy for ECM and ensure commitment to this from top management. Secondly, we have to establish some sort of governance for ECM which allows for common funding and decision-making for enhancing shared ECM capabilities. Finally, we need to build some kind of competence that can provide the required resources, skills and support to ECM initiatives. We can see this as a kind of shared for ECM initiatives within the enterprise.

Chatter introduces an important concept of software that combines messages from machines with status updates from people in a simple interface.

Chatter’s ability to create feeds for not just people, but content and applications is both its unique feature and its most important benefit

If you want to create a culture of communication, leave your BlackBerry at your desk when you go to important meetings. If your actions deviate from the norm, you can be sure people will tell stories about them.

Professional decision-making is becoming more social – enter the era of Social Media Peer Groups (SMPG)

Professional networks are emerging as decision-support tools

1) Do Nothing: Use Legacy Support Channels

We will have to devise a new, richer way to think about people's interactions -- via social networks -- and our connection to mechanical processes and devices.

We will still get some value out of thinking through business models structurally, and choreographing steps in production or the delivery of service. But the sophistication of machines and customers means that more and more of the steps will have a wider range of alternatives,