Items from 3 people Filiberto Selvas follows

Article - Tracasseries en série entre Israël et le consulat général de France à Jérusalem - LeMonde.fr

De l'abus

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HP demonstrates how to use Social Support Communities (SSC) « Random Thoughts of a Boston-based CTO: John Moore's Weblog

Great nuggets on how to use social media for support:

> Focus on Key Channels
> Eyes on the Business Objectives, Common Sense as a Guide
> Call defelction is important, but even more product improvement and customer satisfaction.

Filiberto Selvas

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Doc Searls Weblog · Building better markets. Not just better marketing.

Such an insightful post!

Unearthing key nuggets:
"our job was delivering (often unwelcome) clues to the places where those clues were needed most" (Great pointer for Community Managers)

"collective vision of this space (Social Media) was wrongly limited to what could be done on Facebook, Twitter and other commercial “platforms”. Ignored was the freedom and independence granted by the Net’s own open and essentially ownerless platforms and protocols — and the need to equip individuals with their own instruments of independence and engagement."

The VRM Ambition:
" 1. Provide tools for individuals to manage relationships with organizations.
2. Make individuals the collection centers for their own data.
3. Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
4. Give individuals the ability to control how their data is used by organizations, and for how long.
5. Give individuals the ability to assert their own “terms of service,”.
6. Give individuals means for expressing demand in the open market, outside any organizational silo.
7. Make individuals platforms for business, by opening the market to many kinds of third party services that serve buyers as well as sellers.
8. Base relationship-managing tools on open standards."

"We don’t have those tools yet. When we do, they will change the way customers relate to companies, and therefore change the reverse as well."

Filiberto Selvas

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Create a 1-page strategic plan: Church of the Customer Blog

Great Framework!

With the exception of the first bubble objective (I think that should be a supporting strategy) I think this is a great way for you to think and lay out your Social Media Strategy.

Filiberto Selvas

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8 Ways of visualizing the news :: 10,000 Words

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Sketchflow Présentation < Détails du Produit | Microsoft® Expression®

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Learn More about Pivot | Microsoft Pivot

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Torrent Search - ScrapeTorrent.com

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Minarets : la Suisse violerait une convention de l'ONU, Europe - Information NouvelObs.com

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Les Français opposés à un référendum sur les minarets et à la construction de mosquées - LeMonde.fr

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