The latest changes to Facebook have seen their fair share of criticism, with many users examining more closely the definition of “public vs. private.” Some users have been turned off enough by Facebook’s envelope pushing when it comes to privacy to go so far as to contemplate a mass Facebook exodus.
Social media is reinventing marketing, communications, and the dissemination of information. While businesses now have access to these rich channels, the true promise of social media lies in the direct connections between people who represent companies and the people who define markets of interest.