Diplomarbeit

Using those studies as a basis, we set out to quantify the impact that not
finding information might have on a typical enterprise of a thousand knowledge
workers who earned an average salary plus benefits of $80,000 a year. We looked
at:

Information disasters are caused not by lack of information, but rather by
not connecting the right information to the right people at the right time.
People use information within the context of what they are doing. They need to
have access to the right information, but only when they need it. And they need
to be assured that the access is guaranteed, easy, fast and reliable.

A recent study by Butler
Group on the document collaboration segment of the enterprise content
management (ECM) market covered 10 leading collaboration tools. It included
major vendors like EMC, IBM, Microsoft, Open Text and Oracle. Each vendor was
asked to use its own software to create and review the report. But eight of the
10 vendor participants gave up and resorted to using e-mail!

Tacit’s Illumio is designed to leverage the expertise, social network and
unpublished information of every employee. It "crawls" user e-mail, blogs and
other sources, and builds interest profiles. It then alerts users when a
colleague is searching for knowledge or contacts they may have, and gives them
the option to connect and share that knowledge. But it is up to them, and their
interest profile information isn’t blasted out to the entire organization.

• 82% of users do not have access to a centralized point of search &
  information across information systems

• Lack of organisation of information is the number one problem in information
  management & retrieval.

• If professionals are spending 20% of their time (or more) looking for
  information then this results in an opportunity cost & represents a runaway
  expense item in many organisations.

• Navigation of a well-designed interface to information on a web site/portal
  automatically directs the researcher to other relevant topics.