As for the market leaders, BlackBerry continues to dominate in business settings, with 61% of the respondents who are deploying smartphone applications citing widespread BlackBerry usage. What shocked us, however, is how quickly the iPhone has penetrated enterprises: 27% say the iPhone has widespread use. Windows Mobile (which we expected to be in second place) is at 24%, and Google Android is at 6%. Symbian, the world's leading smartphone OS, continues to struggle to get U.S. business attention, accounting for only 3%, with Palm Pre doing marginally better at 5%.
E-mail has long been the most popular smartphone app, and that's still the case, with 85% of the survey respondents who are deploying smartphone applications citing widespread e-mail use, followed by general-purpose Internet access at 54%, instant messaging at 44%, PIM functions at 33%, and CRM at 23%.