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Tracking reactions to the price rise in SAP maintenance costs
Updated on 2009-04-05
Created on 2008-08-18
Category: Computers & Internet
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SAP Users: Support Debate Isn't Over - CIO.com - Business Technology Leadership
This reflects the kind of thing I am seeing in the conversations I've had with users. The problems isn't going away.
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Wohl repeated SAP's past contention that its move was tied to the fact that customer environments have become increasingly complex -- and not to a desire to drive revenue -- and that the service's additional benefits could actually lead to efficiencies and cost savings.
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Dialing down software support | InfoWorld | News | 2008-07-14 | By Tom Sullivan
Alternatives to traditional support
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