Andrew Jeppesen's List: Languages Matter

This is the crux: foreign language ability is not just about converting information from one format to another. It's about human relationships.

A few years ago, while General Abizaid was still CENTCOM commander, I flew a C-17 into Cairo to pick him up after a meeting. While I sat on the parking ramp with my engines running, knocking out checklists for the next takeoff, I looked out the window and saw General Abizaid moving among a circle of grinning Egyptian military officers. He was shaking hands, talking, doing the kinds of things a combatant commander is supposed to do: keeping our alliances strong at a time when the situation in Iraq was critical. Because he is fluent in Arabic, I presume he was doing at least some of this in Arabic. I remember thinking, Wow. This is why language matters.