This link has been bookmarked by 2 people . It was first bookmarked on 27 Nov 2008, by Graham Perrin.
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28 Sep 11
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27 Nov 08
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For online services, the importance of developing user-friendly and accessible Web sites is of paramount importance. This article is about user testing
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usability testing was carried out prior to a planned redesign
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A questionnaire does introduce a certain level of artificiality
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Five were academics
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one was a research associate
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one was a first-year student
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one had just completed her degree
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two were PhD students
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Clarify the Content
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Clarify What is Excluded as Well as What Is Included
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Use Clear Terminology
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You Cannot Please All of the People All of the Time
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one thought that maybe there was too much information
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one wanted as much information as possible
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quite quickly worked many things out for themselves
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Users Learn by Using the Site Rather Than Reading the Text
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gradually orientating themselves and working out what they could see
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thinking aloud and adjusting their view
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It does what it says on the tin, a good starting point
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self-learning behaviour
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very different perspectives
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tendency for people to want to just click and find out what they got, without thinking much about it beforehand
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learn about the site through exploration rather than reading text
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