This link has been bookmarked by 6 people . It was first bookmarked on 15 Aug 2011, by Rick Ross.
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21 Oct 12
Lee BrentnellWhy You Should Automate Parts of Your Job to Save It http://t.co/iTX9M6i
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29 Sep 11
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Not even a decade ago, organizations had systems analysts design and impose norms demanding total employee compliance. Technology was as much an enforcement tool as a process platform. A decade hence, dynamic optimization will be an ongoing negotiation between the local expertise of the digitally-deviced worker and the analytic prowess of the centralizing system. Of course there will be top-down diktats but a growing number of them will come from the tricks, shortcuts, and hacks workers use to make themselves more efficient.
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Atul Gawande's best-selling Checklist Manifesto beautifully articulated how even the most brilliant and conscientious knowledge workers should rely on checklists to make sure they're doing the right thing at the right time in the right way. These checklists are ideal ingredients for the algorithms and apps that make effective auto-automation possible. As a former student of "artificial intelligence" software, I'd observe that formal and informal checklists enable simple but powerful "expert systems" to emerge. When expert system checklists get married to the social media networking, photographic, and GPS "intelligence" of digital devices, the opportunities for auto-automation explode.
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17 Aug 11
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15 Aug 11
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If using a mobile app like Trimit accelerates information throughputs for an analyst processing large volumes of material, then the employee is freed up to find other ways to add value or pursue further automation explorations.
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If an iPad-wielding waitress can't offer tips on leveraging it to turn tables while selling more specials, she won't long be getting the other kind of tips
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If tech-support experts in Bangalore aren't repurposing transcripts of customer support calls into digital documentation that can help people self-diagnose problems before they call for help, then management will bring in a more innovative crop.
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The bank loan officer or nurse or UPS/FedEx delivery person who isn't using technology to trim their cognitive burden or get the same process result 25 seconds faster is less likely to get a raise or a glowing job review.
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Atul Gawande's best-selling Checklist Manifesto beautifully articulated how even the most brilliant and conscientious knowledge workers should rely on checklists to make sure they're doing the right thing at the right time in the right way.
-
These checklists are ideal ingredients for the algorithms and apps that make effective auto-automation possible
-
As a former student of "artificial intelligence" software, I'd observe that formal and informal checklists enable simple but powerful "expert systems" to emerge
-
When expert system checklists get married to the social media networking, photographic, and GPS "intelligence" of digital devices, the opportunities for auto-automation explode.
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