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This seminar begins with an introduction, a 22-minute Nightline episode called 'The Deep Dive' that provides a mini case study of how IDEO works (which is also the basis for a Harvard Business School case on IDEO).
Tom then highlights the lessons IDEO has derived from working with its worldwide clients on over 3,000 innovation programmes. The segment focuses on how brands are best promoted in the long run by creating authentic brand experiences.
Tom will focus on five subject areas:
Then Tom leads the group in an IDEO exercise known as 'Whose Life', aimed at illustrating the power of empathic design through observations of customers in their home settings.
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