This link has been bookmarked by 10 people . It was first bookmarked on 22 Mar 2008, by Chris Prout.
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Josh AllenA monk helpdesk...see it wasn't just technology...
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Kent GerberDepiction of a helpdesk in the middle ages assisting with the change from scrolls to books. Fun to watch but also gives insight into the fears and frustrations of learning technology.
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susan van Gelderhelpdesk in using a book
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