This link has been bookmarked by 54 people . It was first bookmarked on 06 Sep 2007, by Courtney P.
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Paradoxically, portals can become a victim of their own success as they become capable of integrating ever-more sources of information and applications. The more the portal serves up to the users, the stronger the need to curate what each person sees, or they'll truly be overwhelmed.
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With personalization, the portal automatically determines what to show, whereas customization requires users to manually choose various features.
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If you choose this option, be aware that many users will simply use the default My Page without customizing it.
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People finders remain a killer app for intranets. Nothing beats talking to a colleague, but you've got to find their contact details first.
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18 Jul 11
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all the enterprise information and applications that employees need to do their jobs
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single sign-on
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Good mobile usability requires a separate design with a reduced feature set for mobile use cases, focusing on time- and location-dependent tasks
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helping students eat might well be a killer mobile app for a university
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start with a task analysis of users' actual mobile needs
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the portal is a job, not an ancillary project
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responsibility shifting more consistently toward corporate communications
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employees are drowning in information
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Initially, each user's My Page can be populated through role-based personalization, with additional customization available that lets users add and subtract content widgets and control the look and feel of their pages.
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People finders
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collaborate and reuse information
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22 Nov 10
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13 Sep 10
frederic simonetDell - Annual productivity gains of $36 million from its portal - ROI - Standard process improvement methodology - Six Sigma.
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04 Dec 09
Gordon RossFor example, we again found that role-based personalization is the way to go. People very rarely use corporate portal customizations, however much they ask for them. (Yet another great example of why you shouldn't listen to what users say.)
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20 Jul 09
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19 Dec 08
Proven PartnersIt's been 3 years since our last assessment of intranet portal usability. High time for an update.
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26 Jul 08
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Still, successful portal projects can't be run solely by a loosey-goosey assembly of well-intentioned people from across the organization.
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It's especially important to realize that an intranet portal is not a one-time project that's finished once it launches. The people in charge of the portal need to stay on the job after launch, or the intranet will suffer portal decay. Ongoing, dedicated resources are required both to integrate new features and maintain the quality of existing features such as search. It's amazing how quickly search quality degrades if there's not a continued push for good headlines and good intranet IA practices.
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- Unifying force: It ensures that all employees are informed and receive a consistent message.
- Narrowcasting: It aggregates and distributes specialized news so that each user gets a filtered view with just the information he or she needs.
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- Define a number of core employee tasks.
- Find out how frequently people perform these tasks.
- Find the loaded hourly cost of an average employee in your company. (Or, for a more advanced approach, segment employees by major job categories and run this analysis for each segment, using average costs for people in that segment, as well as their frequency of use.)
- Observe and time people as they perform the defined tasks with your current design. For timing, a simple stopwatch will suffice; you don't need special equipment or a fancy usability lab. Indeed, we often collect benchmark metrics for clients by testing in a small conference room.
- Multiply the following numbers: time on task, each task's frequency, the employees' hourly rate, and the number of intranet users. The result is how much it costs the company to have employees accomplish the tasks using the current design.
- Adjust this cost estimate to account for the tasks you didn't measure. For example, if you measured 1/3 of the core tasks employees do, you should multiply your measured numbers by 3 to get a decent estimate for all tasks. This, of course, assumes that you didn't focus the testing on the intranet's best-supported or best-designed areas, but rather on a representative and fairly chosen sample of tasks.
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Repeat this process again after launching your new design. The new cost estimate will usually be much lower; the difference between the two numbers is the productivity gain caused by your new design. Next, simply subtract the project costs, and you have the ROI.
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While it's certainly possible to measure changes in employee awareness of corporate information, portal teams currently tend to take a qualitative approach to assessing knowledge dissemination as well.
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20 Jul 08
Brent Sordyl343-page report on intranet portal usability (3rd edition), with 210 color screenshots and 117 best practices, is available for download.
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16 Jul 08
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our case studies indicate the need to make a business case for "Enterprise 2.0" features. Many such features are actually more useful on intranets than on the open Internet.
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teams often use surveys (which record what people say) more than testing (which shows what people actually do). Teams that have tried user testing for their portal projects have become strong advocates for the method and report high value from their tests.
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14 Feb 07
Andre MalheiroAn analysis of intranet portals found slimmer information architectures and a renewed emphasis on fresh content and useful applications. Past findings, including those on role-based personalization, were confirmed.
intranet portal layout usability user experience guidelines article best practices
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