Marcelo de Vasconcellos's personal annotations on this page
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Summary:
Intranets are getting more strategic, with increased collaboration support. Team size is growing by 12% per year, and platforms are becoming integrated, with a strong showing for SharePoint. Improving usability increased use by 106% on average. -
One of the strongest trends over the years that we've run this design competition is that intranet teams have been getting bigger. As the following chart shows, when we started honoring intranet projects in 2001, the average winning team had 6 members; today, the average team size is 14.
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the predominant approach to running intranet design projects is to engage one or more consultants and external agencies to contribute parts — and only parts — of the design, while keeping overall control inside the company itself.
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take more ownership of their intranets and devote resources to building sufficiently large intranet teams
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three reasons to periodically engage outsiders
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To get a fresh, independent perspective.
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To provide deep expertise
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To alleviate workload during crunch times
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COWI, for example, supplemented employee profiles with a feature that highlights commonalities between directory users and the profiled employees they view (an interesting combination of personalization, social networking, and the traditional staff directory.)
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this year does show dramatically increased executive visibility for the intranet in many of the winning organizations. This executive involvement typically results from companies viewing the intranet as a collaboration tool and appreciating the increased business efficiency that a good intranet brings.
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collaboration support and social networking features
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these features often have a much stronger business model within the enterprise, simply because they're more useful and less subject to noise and information pollution by bozos
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Facebook-like features to employee directories to enrich the profiles
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The vast majority of our winning intranets feature CEO blogs
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Another example of a striking social feature is ERM's interactive forum. This tool has achieved mission-critical status in allowing consultants to post urgent requests for advice from their colleagues around the world. The forum has virtually eliminated panicky broadcast emails at ERM, thus improving the productivity of the many knowledge workers who are no longer interrupted by requests that they might have no qualifications or experience to solve. Even more important, this community feature often helps the company quickly construct better proposals for key clients on short deadlines
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intranet personalization is becoming increasingly sophisticated. The leading application of personalization is to provide each employee with news updates focused on their job role and personal interests.
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generate sizeable productivity wins
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customize links
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In total, the 10 winners were built on 26 different products — substantially fewer than the 41 used in 2008 or the 49 used in 2007. Most impressively, fully half of the winning intranets used SharePoint, especially the recent MOSS platform (Microsoft Office SharePoint Server 2007). As the following chart shows, SharePoint use has grown dramatically in recent years. This is particularly impressive given that, from 2003–2006, the winning intranets didn't use earlier versions of SharePoint at all.
This link has been bookmarked by 62 people . It was first bookmarked on 07 Jun 2006, by Erik Stattin.
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10 Best Intranets of 2009
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while it's appropriate to be inspired by popular social networking websites, your actual user interface and features must be freshly designed specifically for the intranet.
Internal blogs — whether by employees, department heads, or company leaders — were also thicker on the ground than in previous years. -
The forum has virtually eliminated panicky broadcast emails at ERM, thus improving the productivity of the many knowledge workers who are no longer interrupted by requests that they might have no qualifications or experience to solve. Even more important, this community feature often helps the company quickly construct better proposals for key clients on short deadlines.
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HSBC Bank Brazil (Brazil
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This year's winners showed a substantial increase in both
collaboration support and social networking
features. Although inspired by the open Internet's "Web 2.0" sites, these
features often have a much stronger business model within the enterprise, simply
because they're more useful and less subject to noise and information pollution
by bozos. - 3 more annotations...
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Marcelo de Vasconcellos
Tendências na construção de intranets e portais corporativos
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Summary:
Intranets are getting more strategic, with increased collaboration support. Team size is growing by 12% per year, and platforms are becoming integrated, with a strong showing for SharePoint. Improving usability increased use by 106% on average. -
One of the strongest trends over the years that we've run this design competition is that intranet teams have been getting bigger. As the following chart shows, when we started honoring intranet projects in 2001, the average winning team had 6 members; today, the average team size is 14.
- 17 more annotations...
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Fabien BatailleCollaboration Features
This year's winners showed a substantial increase in both collaboration support and social networking features. Although inspired by the open Internet's "Web 2.0" sites, these features often have a much stronger business model within the enterprise, simply because they're more useful and less subject to noise and information pollution by bozos.
The most symbolic instantiation of this trend might be at Deloitte Touche Tohmatsu, where employees can add their own videos to the corporate TV network. Quite the enterprise YouTube.
Teams are also adding Facebook-like features to employee directories to enrich the profiles. That said, the designs are for a work environment — not for commenting on personal photos or supporting teenage dating behaviors. So, while it's appropriate to be inspired by popular social networking websites, your actual user interface and features must be freshly designed specifically for the intranet. Internal blogs — whether by employees, department heads, or company leaders — were also thicker on the ground than in previous years.
The vast majority of our winning intranets feature CEO blogs. This is not new; we've seen some CEO blogs in earlier years. Indeed, HSBC Bank Brazil's CEO blog started in 2005 and has since been viewed more than 2 million times and accumulated 8,000 employee comments. These statistics imply about 1 comment for every 250 employee viewings of the CEO blog, a level that's consistent with other research on user participation in online communities. You can use this level as a rough benchmark to assess whether your own CEO blog is sufficiently inviting of employee participation.
Clearly, it's a well-established feature. What's new this year is the sheer prevalence of this communications tool; we now have enough good examples to specify 9 guidelines for an intranet CEO blog.
Another example of a striking social feature is ERM's interactive forum. This tool has achieved mission-critical status in allowing consultants to post urgent requests for advic -
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Frank HammConsistent design and integrated IA are becoming standard on good intranets. This year's winners focused on productivity tools, employee self-service, access to knowledgeable people (as opposed to "knowledge management"), and better-presented company news
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Johann RichardThis year's winners emphasized an editorial approach to news on the homepage. They also took a pragmatic approach to many hyped "Web 2.0" techniques. While page design is getting more standardized, there's no agreement on CMS or technology platforms for g
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Rotkapchen .Hard to get at internal information. Numerous observations that all practitioners should be aware of.
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Almost all intranets see increased use when they improve usability. If something is bad, people tend to avoid it; when it's good, they use it more. Improving usability will often double use across the entire intranet, but improving individual features can produce much bigger gains. For example, after its redesign, Infosys had 1,100% more submissions to its organization-wide news section -- that is, eleven times more submissions -- and 588% more entries to its Team Spirit section.
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Guy CarberryAjax was widely used this year, but -- fittingly for intranets -- it's applied as an add-on feature that's integrated into useful contexts as opposed to being used for its own sake.
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