This link has been bookmarked by 3 people . It was first bookmarked on 29 May 2009, by Bertrand Duperrin.
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Bertrand DuperrinIt's a good tool to discuss the issues related to community management, a good structure for benchmarking and tracking operational improvements, and a great framework for training or certification.The competencies laid out in the model are:
1. Strategy
2. Leadership
3. Culture
4. Community Management
5. Content & Programming
6. Policy & Governance
7. Tools
8. Measurement
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