Until it can find the funds to make that happen, the district has maximized its resources by calling on the Regional Education Service Agency for technical troubleshooting. The district is outsourcing tech support for its five largest schools to a private company after sifting through bids from local vendors. In addition, Napolillo has recruited teachers to be "technology contacts" across all schools.
In the middle and high schools, the tech contacts carry a reduced teaching load in exchange for the computer support and teacher training they give. In elementary schools, they receive stipends for their tech services. In all schools, tech contacts troubleshoot computer problems and call them into the state, RESA, or outsourced help desk if they can't be solved. Most also recruit students to help them with training, machine upkeep, and user support.
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