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15 May 21
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10 Mar 17
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Improving information management practices is a key focus for many organisations, across both the public and private sectors.
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‘Information management’ is an umbrella term that encompasses all the systems and processes within an organisation for the creation and use of corporate information.
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Organisations are confronted with many information management problems and issues. In many ways, the growth of electronic information (rather than paper) has only worsened these issues over the last decade or two.
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- recognise (and manage) complexity
- focus on adoption
- deliver tangible & visible benefits
- prioritise according to business needs
- take a journey of a thousand steps
- provide strong leadership
- mitigate risks
- communicate extensively
- aim to deliver a seamless user experience
- choose the first project very carefully
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Information management systems are only successful if they are actually used by staff, and it is not sufficient to simply focus on installing the software centrally.
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It is not enough to simply improve the management of information ‘behind the scenes’. While this will deliver real benefits, it will not drive the required cultural changes, or assist with gaining adoption by staff (principle 2).
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tangible and visible benefits.
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Information management activities can be put in place to support the establishment of the new call centre, and the training of new staff.
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07 May 15
Andrzej KaminskiEffective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.
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