The Social Customer Manifesto - The Diigo Meta page

• 23 Apr 13
  

  Rob Dobell

  crm SocialCRM social Blog web2.0

• 04 Jun 12
  

  Garry Golden

  blog people advertising socialsoftware ideas brands data web2.0

• 23 May 12
  

  jesse soininen
• 21 Feb 12
  

  manafu

  SocialBusiness

• 09 Jan 11
  

  Carlos Orosco

  blog crm

• 09 Nov 10
  

  jrgamow

  socialcrm greenberglist

• 08 Sep 10
  

  jsxachu

  Social

• 20 Apr 10
  

  Doruk Bayer

  social blog marketing business web2.0 socialsoftware blogs socialnetworking

• 15 Jan 10
  

  mike mostransky

  social blog marketing business web2.0 socialsoftware blogs socialnetworking

• 03 Dec 09
  
• 19 Nov 09
  

  catalin zorzini

  socialmediablogs

• 29 Oct 09
  

  Agatha K

  on social media

  blogs socialmedia marketing business media

• 26 Mar 09
  

  jonathan Belisle

  social marketing blog business socialsoftware web2.0 blogs socialnetworking

• 08 Mar 09
  

  william doust

  another blog realted to the power of people in the age of the social networks and social media - probably inspired by clue train manifesto ;o) The McDaddy of revolt against - bad irresponsive and disrespectful business and its practices

  manifesto social socialnetworking socialsoftware social marketing

  • CRM Doesn't Go Far Enough: Somehow We Left the Customer Out of Customer Relationship Management."
• 30 Dec 08
  

  Robert Davis

  Social CRM blog

  social blog crm

• 13 Dec 08
  

  Bookmarks_Menu Social_Media

• 28 Nov 08
  

  Ha Yush

  crm2.0

• 23 Oct 08
  

  Corey Stewart

  socnet marketing

• 24 Jul 08
  

  katinlee

  blogher08

• 14 May 08
  

  mmesonero

  crm

• 27 Apr 08
  

  Adam Bohannon
  • The bold TERMS AND CONDITIONS of the blog also state: "McDonald's owns any comments or other content that you post on this site. That means that McDonald's has the right to make, have made, offer for sale, use, sell, copy, distribute, perform, transmit, display, modify, adapt and otherwise use your submission(s) throughout the world in perpetuity in any manner that it sees fit without compensation to you. McDonald's also has the right to use your name in connection with any use of your submissions."  This is not the best method to develop trust and a long-term relationship with a customer.
  • The key thing that Starbucks realizes is that these conversations are taking place anyway.
  • If this site didn't exist, customers such as the individual above would be making these comments in other forums that were removed from the organization, or on his or her own blog.  With My Starbucks Idea, the organization is getting the feedback in realtime, and has the opportunity to address issues in a rational and constructive way.

  1 more annotation...

• 23 Apr 08
  

  pete mec

  blog socialsoftware web2.0 socialnetworking

• 24 Mar 08
  

  "There are no spectators anymore. Participate."

  blogs:consulting christopher_carfi social_networks delicious_import

• 14 Mar 08
  

  bruno amaral

  euroblog2008

• 27 Nov 07
  

  Ritchie Boyd

  Blogroll

  blog culture socialnetworking Web2.0 marketing business pre2011

• 24 May 07
  

  Jane Nearing

  Usability Customers Social media

• 09 Mar 07
  

  Justin Whitaker

  There are only participants.

  social

• 12 Feb 07
  

  Thomas Vander Wal

  business collaboration community consumer culture marketing media personal philosophy social socialnetworking socialsoftware web webdev socialweb crm vrm brand

• 23 Jan 07
  

  Gerardo Lisboa

  social business blog culture community collaboration networking for:pedro.custodio for:bruno.figueiredo for:zenuno

• 06 Jan 07
  

  John Lowell

  Social Blog Marketing socialsoftware consumer socialnetworking web2.0 community

• 01 Dec 06
  

  Paul Sweeney

  Nice Roundup Of The Year in Socialsoftware and Social Networks

  socialnetworking

• 21 Sep 06
  

  Ken Finnigan

  social blogs Blog socialsoftware consumer community

• 28 Nov 05
  

  Ivan Rivera

  CRM Blog

• 

  riveraivan

  CRM Blog

• 15 Oct 05
  

  Brent Leary

  imported Blogstuff social blogs business socialsoftware

• 06 May 05
  

  Richard Akerman
• 13 Mar 05
  

  Marie Perez

  There are no spectators anymore. Participate. ...

  Branding

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