This link has been bookmarked by 3 people . It was first bookmarked on 07 Mar 2009, by Bertrand Duperrin.
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In general, people don't care to actually learn anything new; they just want the quick answer that lets them move on and get back to their normal job. Most people look for information so they can perform some kind of task, and then they'll be more than happy to forget that information afterward. Its a rare individual who learns for the sake of knowledge
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onnecting people with mere words can easily backfire, and might actually make these people a burden on society. Instead, connect them with real, live humans who are eager to teach the knowledge being sought
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Bertrand DuperrinSome people complain that enterprise search should behave more like Google search, which I vehemently disagree with, for one primary reason: enterprise search is a FUNDAMENTALLY different problem than internet search. Here are some examples:
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