Sharon Drew how often do you get the response, "I don't know" to your facilitative questions and how often do those responses become a sticking point?
FQ: "What would you need to see/hear/feel to recognize when it was time to do something different?"
Response: "I don't know. I'll have to give that some thought."
FQ: "What criteria do you use to decide what aspects of the situation need to be changed?"
Response: "I don't know. This is all new and I haven't established any criteria yet."
Before anyone can make a decision to do something different, they need to recognize that something is missing that they hadn't considered. Telling them something is missing will make them react and defend
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