Wisely
"Patrons are steering away from the library. Scarily low percentages of users think to start their research at the library. Libraries live in an ever-more crowded landscape -- there are so many places information seekers could go. Our catalogs and sites do not meet the expectations of our patrons. Commercial sites are engaging and intuitive. "Nobody had to take a bibliographic instructions class to use a book on Amazon.com."
OPACs ILS libraries
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