This link has been bookmarked by 3 people . It was first bookmarked on 28 May 2009, by someone privately.
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enterprise2open linksaddition to the RoI discussion, playing with an alternative notion of options. I like this for its focus on adaptivity, fuzzy and evolving goals et al.\n\nSnip:\n"The value of social media is counted in options - not ROI. Social media is dynamic, not static. Therefore "Strengths, Weaknesses, Opportunities, and Threats (SWOT)" are also highly dynamic moving targets that are highly contagious in social media and cannot be foretold in the next 5 days let alone 5 years. The cardinal rule of business is to collect assets and reduce liabilities. An option is an asset and an obligation is a liability."
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