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HR's Job is to Help Employees Create Great Customer Experiences | KnowHR Blog - The Diigo Meta page

www.knowhr.com/...ate-great-customer-experiences - Cached

This link has been bookmarked by 1 people . It was first bookmarked on 09 Jul 2009, by Jim Holincheck.

  • 09 Jul 09
    jim_holincheck
    Jim Holincheck

    This is a good reminder that it does not matter if you have the best talent management processes and technology if employees do not do the right thing at "moments of truth". HR needs to work backwards from the "moments of truth" and make sure that talent management processes and technology align to make them come out right.

    talentmanagement HCM

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