KMWorld.com: The high cost of not finding information - The Diigo Meta page

• 03 Jul 12
  

  Scott Ramsey

  This is not a lesson plan but it is a very interesting article.  I think you could still use this in your classroom as a reference for the value of finding quality information in  a timely manner.

  education research information literacy faulty information

  • econd, with the advent of the World Wide Web, every professional worker has become a searcher, but without either search training or a roadmap of what he or she is searching. Without information training and skills, most people don't know where to look, how to ask for what they are seeking or when it is OK to stop looking. One answer looks very much like another unless the searcher understands what constitutes valid information.
  • There really is no metric we can use to compare the value of a good decision to a bad one. How do we know that a project has taken twice as long as it should have for lack of access to information? The fact is that knowledge workers rarely turn out measurable products, and each project is slightly different from the one before. If they can't find the information on which to base their output, they may have to submit poor quality work to meet a deadline. Their burnout rate may be higher because job satisfaction is low when workers spend their days unsuccessfully searching and reworking information.
  • Recent research on knowledge work shows that knowledge workers spend more time recreating existing information than they do turning out information that does not already exist
  • • Increased e-commerce revenue pays for the improved search software in a couple of months. Companies like Charles Schwab, Lands' End, Staples or Macy's have increased their commerce revenue by amounts like $125,000 per month, or 400% in average deal size.
    • Call center costs and volumes have been decreased by 30% and more when better search and browsing tools were implemented

  2 more annotations...

• 28 Sep 11
  

  david osimo

  popsis imported

• 19 Nov 10
  

  Laurent Alquier

  search information findability knowledgemanagement

• 13 Nov 09
  

  ggghezzi

  digicult

• 22 Apr 09
  

  shirley shmerling

  kaas information

• 30 Jan 09
  

  Douglas Schultz

  infooverload statistics

• 30 Oct 08
  

  Toni Twiss

  Informationliteracy

• 02 May 08
  

  Mimi Yoyo

  information for:lyricalisse

• 01 Jun 06
  

  Karen McQuillen

  Imported Bookmarks

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