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viniciusjlThis site represents a community effort to explain and document ITIL as simply as possible. As an open site, you are invited to contribute. If you have ITIL knowledge, please help improve existing pages (click on edit below), and populate further pages (c
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George BrettThe Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation
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