This link has been bookmarked by 22 people . It was first bookmarked on 27 Mar 2008, by mikeem em.
-
20 May 15
-
30 Mar 12
-
We're a service company that just happens to sell shoes." But in order for that to happen, we had to control the entire customer experience.
-
I'd rather spend money on things that improve the customer experience than on marketing. We run the warehouse 24-7--it's not very cheap or efficient, but it allows us to get the shoes out more quickly. We have a 365-day return policy with free shipping both ways.
-
-
16 Nov 11
-
We interview people for culture fit. We want people who are passionate about what Zappos is about--service. I don't care if they're passionate about shoes.
-
-
16 Feb 11
-
In 1998, 24-year-old Tony Hsieh sold his company, Internet advertiser LinkExchange, to Microsoft for $265 million. A year later, he met an even younger entrepreneur, Nick Swinmurn, who had an idea no investor would touch: selling shoes on the Internet. But Hsieh (pronounced shay) was intrigued and invested $500,000 in ShoeSite.com (they soon changed the name to Zappos, after zapatos, which is Spanish for "shoes"). Within six months, he and Swinmurn were running the show together.
-
-
18 Nov 10
-
30 Mar 09
-
07 Feb 09
-
10 Nov 08
-
26 Jul 08
-
29 Mar 08
-
24 Dec 07
Would you like to comment?
Join Diigo for a free account, or sign in if you are already a member.