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www.ifsm.umbc.edu/...7%20Handbook%20v1.7Final.pdf
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DraftThe final version is available from:Preece, J. and Diane Maloney-Krichmar (2003) Online Communities. In J. Jacko and A. Sears, A. (Eds.) Handbook of Human-Computer Interaction, Lawrence Erlbaum Associates Inc. Publishers. Mahwah: NJ. 596-620.
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