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06 Aug 08
Anne BubnicGet ready CIOs. They're coming. They have gadgets and doohickeys galore. They like their music downloadable and portable, and they grew up with the Internet, not before it. Their idea of community is socializing with people in other cities or countries through Facebook, MySpace or instant messages, and they use e-mail so often they probably think snail mail is an endangered species. They're the Millennials - those tech-savvy, 20-somethings and-under bound to warm up scores of office chairs left cold by retiring baby boomers. There's a good chance many will come to a government workplace near you, but their digital literacy could prove worrisome for security-conscious bosses.
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Most agencies manage sensitive citizen data: addresses, Social Security numbers, financial records and medical information. You name it, some state or local office has it, and probably electronically. The problem? Many theorize that the Millennials' penchant for online openness could unintentionally expose private information, leaving it ripe for the picking. Millennials bring innovative ideas about technology's use, but for that same reason, do they also pose new security risks?
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Anti-virus vendor Symantec released a study in March 2008 assessing this issue. Symantec commissioned Applied Research-West to execute the study, and 600 participants were surveyed from different verticals, including government. Survey participants included 200 IT decision-makers, 200 Millennial workers and 200 non-Millennial workers born before 1980.
The data revealed that Millennials are more likely than workers of other ages to use Web 2.0 applications on company time and equipment. Some interesting figures include: 69 percent of surveyed Millennials will use whatever application, device or technology they want at work, regardless of office IT policies; and only 45 percent of Millennials stick to company-issued devices or software, compared to 70 percent of non-Millennials.
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How might young people be workplace assets? Could all that time typing or texting make them speedy typists, able to whip up memos at the drop of a hat? Does familiarity with new and emerging technologies have its benefit? You bet, according to Dustin Lanier, director of the Texas Council on Competitive Government. The council brings state leaders together to shape policy for government departments, including IT.
"I think they've built an approach to work that involves a lot of multitasking," Lanier said of the Millennials. "Something will be loading on one screen, you alt-tab to another application and pull up an e-mail, the first process loads, you flip back, start a new process, flip to a forum and pull up a topic. It's frenetic but normal to that group."
Lanier doesn't think Millennials present more of an IT threat than their older co-workers. After all, young people don't have a monopoly on being distracted in the office. "I can't tell you how many times I've walked by people's desks of all ages and seen Minesweeper up," he said.
He thinks employers should embrace some Web 2.0 applications. Otherwise, Millennials might be discouraged from sticking around. According to Lanier, this younger work force comprises many people who think of themselves as free agents. Government should accommodate some of their habits in order to prevent them from quitting.
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