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www.fastcompany.com/...business-at-its-best.html - Cached
This link has been bookmarked by 2 people . It was first bookmarked on 13 Aug 2008, by Andy Brudtkuhl.
Excellent article about how just watching closely how your customers interact is very powerful
for:yyteam
No, they're not, says McQuillen. And the problem with thinking they are is that companies end up creating products and processes that suit them, not their customers. "You need," he says, "to go out and talk to customers to find out what they want."The "
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