This link has been bookmarked by 8 people . It was first bookmarked on 01 May 2008, by Tac Anderson.
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27 Mar 11
Roxana Sandovalthis website has good information now how customer service on website got started
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25 Mar 11
Victoria BurchThis is an interview with Thor Muller, CEO of GetSatisfaction.com. Muller discusses the importance of customer service and how it is replacing outsourcing. He talks about how it's much easier for people to discuss their problems are quickly read about them through forums on the internet vs. waiting on hold with customer service. He discusses both the benefits to the companies, as well as, the customers'.
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the trend with big companies has been to outsource and mechanize and it's getting ever harder to get through to a live person who knows as much as you do about the problem you're trying to get help with. We're creating a kind of social network designed for companies and customers to communicate with each other.
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Your best customers know more about the product than many people who work inside the company -- certainly more than most of the low-paid, call center people who are reading from a script.
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When customers start to converge and talk, for many companies this is gold -- real engagement with current or future customers.
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01 May 08
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Tac AndersonThis is brilliant! It's one of those ideas that make you wonder why someone hadn't done it already.
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30 Apr 08
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