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Creating Incompetence (individual level)
Knowledge
- Leave training to chance.
- Put training in the hands of supervisors who are not trained instructors.
- Make training unnecessarily difficult.
- Make training irrelevant to the students’ purposes.
Capacity
- Schedule performance for times when people are not at their sharpest.
- Select people for tasks they have intrinsic difficulties in performing.
- Do not provide response aids (e.g., magnification of difficult visual stimuli).
Motives
- Design the job so it has no future.
- Avoid arranging working conditions that employees would find pleasant.
- Give pep talks rather than incentives to promote performance in punishing situations.
Summary of a model for creating incompetence--i.e., what NOT to do
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