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peterchung65 on 2012-05-31MacKeeper is a strange piece of software. There may be no other app as controversial in the Apple world. The application, which performs various janitorial duties on your hard drive, is loathed by a large segment of the Mac community. Check out any blog, site or forum that mentions it, and you’ll find hundreds of furious comments condemning MacKeeper and Zeobit, the company behind it. We discovered this ourselves earlier this month, when we offered a 50%-off deal on MacKeeper. Look at all those furious comments on the post.
The complaints about MacKeeper are all over the shop: It’s a virus. It holds your machine hostage until you pay up. It can’t be completely removed if you decide to delete it. Instead of speeding up your computer, it slows it down. It erases your hard drive, deletes photos, and disappears documents. There are protests about MacKeeper’s annual subscription fees. Zeobit is slammed for seedy marketing tactics. It runs pop-under ads, plants sock-puppet reviews and encourages sleazy affiliate sites, critics say.
But what’s really strange is that MacKeeper has been almost universally praised by professional reviewers. All week I’ve been checking out reviews on the Web and I can’t find a bad one.
All the reviews praise the software for being well designed and easy to use. Macworld magazine calls it “a gem.” TUAW gives it a favorable review. Dave Hamilton of Backbeat Media, a Mac industry veteran, recently talked it up at Macworld Expo. None of the professional reviewers complain of slowed-down machines or deleted data.
Given the comments on our deals post, I started researching Zeobit and MacKeeper. (Our deals, by the way, are determined by our partners, StackSocial.) I was alarmed that Cult of Mac might be promoting malware, but quickly became curious why such well-reviewed software gets such bad reviews from users. I reached out to Zeobit and Symantec, which publishes anti-virus and security software under the Norton brand