The Great Depression turned many Americans into packrats who couldn't bear to part with anything of potential value. They couldn't always afford to buy what they needed.
Elrod said her grandfather had to be careful to whom he gave credit and learned many smart business secrets along the way. He passed them along to Elrod:
Always do the right thing.
Take care of the customer.
Pay attention to details.
Know the people with whom you are doing business.
NEVER borrow money without a clear plan for how you will pay it back.
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