This link has been bookmarked by 28 people . It was first bookmarked on 28 Apr 2008, by a77ila.
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Yvette FerrySo, you want to manage a community? Here are some of the best guidelines around. "My strategy for a community manager would be to accomplish the following: develop an awareness center for our industry (so we can listen and know what the community at lar
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Parul MallickI wonder how most organizations are handling the role of community manager. I'm curious where a community manager reports. Marketing? HR? Customer service? I
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E. Alana Jamesgreat blog on managing an online community
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Jen HarrisGREAT article to justify an online specialist &/or community manager. The first step is to not only find this person, but convince others that their position is part of the marketing mix...because we don't realize it but, there are SO many companies who just don't get the value of someone being "out there" full time for a company.
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Sheryl Nussbaum-BeachI wonder how most organizations are handling the role of community manager. I'm curious where a community manager reports. Marketing? HR? Customer service? I
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Ian WilkerBrogan writes a job description for the community manager role -- and I can't think of 5 other people who've worked the role with the vigor and success he's made of it. "When E.F. Hutton speaks, people listen...."
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Nathan Burkeome.
I would definitely keep some of your points:
- Responsiveness to communications in less than 24 hrs
- Engagement on our blog/community/network
As a position reporting to a VP, I might look for slightly higher-level measurements. Why not look at the tone of comments/mention
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