gibreel ferishta
Look at regular reports from the Telecom Regulatory Authority of India (TRAI) and the message is clear: India’s mobile phone firms are providing pretty lousy service to their customers. That’s also a perception you get from talking to customers — who doesn’t have his/her call-drop stories? While the established telcos deny their service is that bad, or blame it on the lack of spectrum, the question is whether the service is bad enough to get subscribers to leave. It is for this reason that TRAI decided Mobile Number Portability (MNP) had to be introduced at the earliest. In return for a fee, subscribers can retain their existing number but use the service of another mobile phone company — so, you can have an Airtel phone but actually get your service from Vodafone, or vice-versa.
TRAI telecom telephony
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