This link has been bookmarked by 18 people . It was first bookmarked on 04 Jan 2008, by Lorem ipsum.
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The first step now becomes needs analysis, which uses the same user research techniques as in typical user-centered design (interviews, contextual inquiry, observation), but to different ends.
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This time, we don’t ask questions about the system, but instead focus on obtaining a more complete and holistic picture of what staff do and the environment in which they work.
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Rather than support the design process, this research helps the IA understand the nature of the problem.
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24 Jun 08
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