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Matt KramerBankers' hours expand to Sundays
Branches cater to time-pinched customers
By Todd Wallack, Globe Staff | June 1, 2009
Six days a week, Brad Rowe works as a carpenter. On Sundays, he heads to the bank.
Rowe used to have to scurry to the bank during his lunch hour, he said. But then TD Bank expanded its hours, a huge convenience for people like Rowe with hectic schedules.
"Sunday is my day to cash my checks and pay my bills," said Rowe, 25, after doing just that at a TD Bank branch in Seabrook, N.H., just across the Massachusetts border.
So much for bankers' hours. Some of the region's biggest financial institutions are expanding hours on Sundays to cater to busy customers who, even in the era of online-all-the-time, still want to be able to walk into a bank, whenever and wherever.
TD Bank, for example, plans to open 155 of its 161 branches in Massachusetts on Sundays, beginning Oct. 4, up from five branches today.
And Citizens Bank, which started opening seven-day-a-week branches in grocery stores a decade ago, said that nearly half of its 251 Massachusetts outlets are now open every day, and it is considering adding more.
Even federal holidays are no longer sacred. TD Bank, for instance, said it plans to observe just four holidays a year at the branches: New Year's, Easter, Thanksgiving, and Christmas.
Several factors are driving the moves. Some customers work long hours or have grueling commutes, leaving little time for errands. Others like the convenience of being able to bank on their own schedule, not the bank's, and are used to being able to do everything else on Sundays. And some business owners say they can't wait until the next weekday to make change or to de posit a pile of checks.
"I would not bank at a bank if it was not open on Sunday. Period. End of sentence," said Mike Becker, a real estate agent and landlord who stopped by a Citizens outlet in the Danvers Stop & Shop last Sunday to withdraw money on his way to the beach.
Sunday banking hours would have been unthinkable several decades
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