Andy Budd::Blogography: User Experience Metrics and the Net Promoter Score (NPS) - The Diigo Meta page

• 27 Mar 08
  

  Noah Grabowitz

  business design experience metrics statistics usability user ux web

• 10 Oct 07
  

  alberto rota

  To work out your Net Promoters Score, you simply subtract the percentage of detractors from the percentage of promoters. A good score would be in the range of 50-80%, while an average score would be 5-10%. A poor score would be in the negatives, and I can

  business statistics metrics interesting user_experience customer_satisfaction for:cellani

• 26 Sep 07
  

  Mike Howe

  marketing metrics nps stats

• 

  Andre Malheiro

  To calculate your Net Promoters Score, you ask your customers “how likely they would be to recommend you to a friend”. To work out your Net Promoters Score, you simply subtract the percentage of detractors from the percentage of promoters.

  metrics web user experience post

• 23 Sep 07
  

  kabs

  net nps promoter score

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