This link has been bookmarked by 56 people . It was first bookmarked on 09 Sep 2008, by Ben Chinn.
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Newman Lanierfrom @IndiYoung. How and Why to switch to User-Centered language. It's not about you and your product and your company.
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julieharpringA really nice description of user experience design. Matt and I just used it as a supplement to send to a client about what we do.
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Remember the first time you saw the vase / two faces image? Remember staring until your perspective shifted and you saw the “other thing” in the picture? You probably felt a thrill accomplishing it. Did you show your sibling how easy it was, vaunting your ability to see both images? Remember how it felt? It felt powerful—a revelation.
What would it be like to experience that same powerful feeling at work? -
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If the bike company were smart, they’d be talking about making it easier to get up hills while commuting to work, or suggesting alternate routes
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they don’t want swimming lessons so much as “drowning avoidance” lessons.
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18 Sep 08
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15 Sep 08
Mark BlairWhether we’re improving what we make, how we make it, or how we share it, we normally take the perspective of the creator by default. We can’t help it. We’re drawn into decisions about all sorts of details. We love the minutia—solving problems, finding a way around a limitation. We don’t try to see past our own role in the process.
The field of user experience (UX) helps us change that. UX practitioners examine the everyday lives of the people we endeavor to help. Bill Buxton, in his presentation at Interactions08, offered the best illustration of UX I have seen. -
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Jen VetterliIndi Young on reframing your perspective and building a user's model
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Stop thinking of them as a “user” of the thing you provide. Think about how and why they accomplish what they want to get done, not how or why they might use your stuff.
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Rather than looking for differences in how segments use your product, look for differences between the beliefs and behaviors of these segments in real life.
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Everybody out of the pool!
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By getting rid of the self-limiting branching topics that assume there are no mysteries, you train reps to extract information through conversation, and how to use the internal company knowledgebase.
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Mental models frequently fall prey to our own assumptions and understanding of a particular field. When creating one, turn off your internal problem-solver and just listen to people. Allow patterns of behavior and motivation to reveal themselves to you. Work from the bottom up, rather than designating several behavior areas and trying to fit people’s actions into them.
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10 Sep 08
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Chris TagalotWhether we’re improving what we make, how we make it, or how we share it, we normally take the perspective of the creator by default. We can’t help it. We’re drawn into decisions about all sorts of details. We love the minutia—solving problems, finding a
webdesign creativity psychology perception usability perspective UI customerservice ala
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09 Sep 08
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"Focus first on what it’s like to be these people, and then focus on what you have to give them. With this vision, creativity tumbles forth."
design creativity alistapart article ux interface psychology usability
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