A 2002 McKinsey study found that ROI of projects was 143% when change management was used and only 35% when it was not.
“Projects with excellent change management programs met or exceeded objectives 88% of the time, while projects with poor change management met or exceeded objectives only 17% of the time,” stated Tim Creasey, Prosci’s Director of Research and Development and co-editor of the 2007 report “Best Practices in Change Management”
Kotter found that only 15% of organisations making transformation succeed.
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