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John EckmanJosh Bernoff and Charlene Li lay out the core arguments of their book on the Groundswell in an article in the MITSloan Management Review.
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Behind all of this is a significant cultural issue: Engaging with the groundswell means admitting that consumers are taking power and that corporations are not in control. It's a scary and difficult first step to take.
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18 Feb 08
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doug corneliusJosh Bernoff & Charlene Li - People are connecting with one another in increasing numbers, thanks to blogs, social networking sites, and countless communities across the Web. Some companies are learning to turn this growing groundswell to their advantage
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15 Feb 08
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