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Ross Mayfield's Weblog: Humanizing the Employee, then the Customer - The Diigo Meta page

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This link has been bookmarked by 2 people . It was first bookmarked on 13 Aug 2009, by someone privately.

  • 14 Aug 09
    bertrandduperrin
    Bertrand Duperrin

    My CEO often says you can't collaborate with your customers until learn to collaborate within your company. This is where I think the humanizing begins. Without the right people, process/practice and technology within the edge of your organization, your edge will be jagged when building trust with customers.

    crm socialcrm employees customersatisfaction customers

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